Returns & Refund Policy

Jewellery Made to Shine. Shopping Made Simple.

At WhiteCraze, we want you to shop with confidence and enjoy every piece of jewellery you purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a simple and transparent returns and refunds process.

1. Return Eligibility

Customers may request a return within 3 days of delivery, subject to the following conditions:

  • The product must be completely unused, unworn and in its original condition.
  • All original product tags must remain intact, attached and untampered with.
  • The jewellery must be returned with its original packaging, certificate, invoice, accessories and any complimentary items supplied with the order.
  • The product must not show signs of wear, scratches, damage, alteration or misuse.
  • The return request must be submitted within 3 days from the date of delivery.

Returns are subject to inspection and verification by our quality-control team.

2. How to Request a Return

To initiate a return, please contact WhiteCraze within 3 days of receiving your order through our official customer support email or WhatsApp channel. Please provide:

  • Your order number
  • Product name or SKU
  • Reason for the return
  • Clear photographs of the product, including its attached tags and packaging

Our team will review the request and share return instructions. Please do not dispatch products without receiving return instructions from WhiteCraze.

3. Refund Process

Once the returned product is received, our quality-control team will inspect it to confirm that all return eligibility conditions have been met. Upon approval:

  • Applicable shipping charges will be deducted from the refundable amount.
  • The remaining eligible amount will be refunded to the original payment source used for the purchase.
  • Refunds will be initiated after the product passes the quality inspection.
  • The time taken for the amount to reflect in your account will depend on your bank, card issuer or payment provider.

Refunds will not ordinarily be issued as store credit unless specifically agreed upon with the customer.

4. Shipping Charges

For standard returns, the applicable shipping charges, including return logistics costs where applicable, will be deducted from the refund amount.

The applicable charges will be communicated to the customer before the return is processed. For verified cases of incorrect, damaged or defective products attributable to WhiteCraze, return shipping charges will not be deducted.

5. Damaged, Defective or Incorrect Products

Every WhiteCraze order is checked before dispatch. However, if you receive a damaged, defective, incorrect or incomplete product, please notify our customer support team within 24 hours of delivery, along with photographs and, where available, an unboxing video.

Our team will review the concern and arrange an appropriate resolution, which may include a replacement or refund. This reporting window helps us investigate delivery-related issues promptly and does not limit any rights available under applicable consumer law.

6. Products Not Eligible for Standard Returns

The following products are generally not eligible for change-of-mind returns:

  • Custom-made, personalised or specially altered jewellery
  • Jewellery that has been worn, used, resized or modified after delivery
  • Products with removed, damaged or tampered tags
  • Products returned without essential original components, certificates or accessories
  • Products damaged due to improper handling or use

These exclusions do not affect remedies available for defective, incorrectly supplied or otherwise non-conforming products under applicable law.

7. Return Inspection and Approval

All returned products undergo a quality inspection. WhiteCraze reserves the right to decline a standard return if the product does not meet the eligibility conditions outlined above.

If a return is declined, our team will inform the customer of the reason and coordinate the next steps, including return shipment of the product where appropriate.

8. Cancellation Before Dispatch

For orders that have not yet been dispatched, cancellation requests will be handled in accordance with our separate Cancellation Policy.

Made-to-order and customised products may be subject to different cancellation conditions.

9. Policy Applicability

This policy applies to purchases made directly through the official WhiteCraze website, www.whitecraze.com.

Products purchased through other sellers, marketplaces or retail channels are subject to the respective seller's policies, without prejudice to applicable statutory rights.

10. Need Assistance?

Our customer support team is happy to help with return requests, refund updates or any questions about your order.

Website: www.whitecraze.com

Email / WhatsApp: support@whitecraze.com

Please refer to the contact details provided on our website.

WhiteCraze | Real Diamonds. Real Life. No Occasion Required.